Privacy Policy

PRIVACY POLICY

Privacy Policy Last updated: October 12, 2026

Claria ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use and share your personal information when you visit helloclaria.com (the "Site"), make a purchase, subscribe to our emails or contact us.

1. Who we are Claria is operated by: Javier Venelin, trading as Claria Mirador de Gredos, 28400 Collado Villalba, Madrid, Spain Email: info@helloclaria.com

2. Information we collect

  • Contact details: name, shipping and billing address, email address, phone number (when needed for delivery).
  • Order information: products viewed, added to cart or purchased, order history, returns and cancellations.
  • Payment information: payment method and transaction confirmation. Full card details are processed by our payment providers (such as Shopify Payments and PayPal); we don't store them.
  • Account information: if you create an account, your login details and preferences.
  • Subscription information: your subscription plan, delivery frequency and billing dates.
  • Communications: messages you send us, reviews and customer support requests.
  • Device and browsing information: IP address, device type, browser, operating system, pages visited, products viewed and how you interact with the Site, collected through cookies, pixels and similar technologies.

3. How we collect information

  • Directly from you, when you place an order, create an account, subscribe, fill in a form, leave a review or contact us.
  • Automatically, through cookies and similar technologies when you browse the Site.
  • From service providers and partners we use to run our store (e.g. Shopify, payment, shipping, marketing and analytics providers).

4. How we use your information

  • To process and deliver your orders, manage subscriptions, handle payments, returns and refunds.
  • To provide customer support and respond to your requests.
  • To prevent fraud and keep our store secure.
  • To send you marketing emails or text messages, only if you've opted in. You can unsubscribe at any time using the link in each email, by replying STOP to texts, or by contacting us.
  • To show you relevant ads and measure our campaigns (for example on Meta, TikTok and Google).
  • To understand how the Site is used and improve it (for example with Google Analytics).
  • To comply with legal, tax and accounting obligations.

5. How we share your information We share personal information only with service providers that help us run Claria, including:

  • Shopify — hosts our store and processes orders.
  • Payment providers — process payments.
  • Shipping and fulfillment partners — deliver your orders (name, address, phone).
  • Seal Subscriptions — manages subscription orders and billing.
  • Klaviyo — sends emails and text messages.
  • Meta, TikTok and Google — advertising and analytics.
  • Review and other store apps — provide features such as product reviews and bundles.
  • Authorities — when required by law or to protect our rights.

We do not sell your personal information for money. However, some of the advertising and analytics tools we use may be considered "selling" or "sharing" personal information for targeted advertising under certain U.S. state laws (such as California's). You can opt out at any time using the "Do Not Sell or Share My Personal Information" link at the bottom of our Site, or by emailing us. We also honor browser opt-out signals such as Global Privacy Control (GPC) where required by law.

6. Cookies We use cookies and similar technologies to keep your cart working, remember your preferences, analyze traffic and personalize ads. You can manage cookies through your browser settings and the cookie options on our Site.

7. Your privacy rights Depending on the U.S. state where you live (for example California, Colorado, Connecticut, Virginia, Texas and others), you may have the right to:

  • Know and access the personal information we hold about you.
  • Correct inaccurate information.
  • Delete your personal information.
  • Get a copy of your information in a portable format.
  • Opt out of the sale or sharing of your information and of targeted advertising.
  • Not be discriminated against for exercising your rights.

To exercise any of these rights, email us at info@helloclaria.com. We may need to verify your identity before responding. You can use an authorized agent to make a request on your behalf. If we deny your request, you can appeal by replying to our decision email.

8. Data retention We keep your information for as long as needed to fulfill your orders, manage your account or subscription, and meet legal, tax and accounting requirements. After that, we delete or anonymize it.

9. Security We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure.

10. International transfers Claria is operated from Spain and our service providers may process data in the United States, the European Union and other countries. By using the Site, you understand your information may be transferred to and processed in these countries.

11. Children Our Site is not directed to children under 13, and we don't knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we'll delete it.

12. Third-party links Our Site may contain links to other websites. We're not responsible for their privacy practices.

13. Changes to this policy We may update this Privacy Policy from time to time. We'll change the "Last updated" date at the top when we do.

14. Contact us Claria — Javier Venelin Mirador de Gredos, 28400 Collado Villalba, Madrid, Spain Email: info@helloclaria.com