REFUND POLICY
Refund Policy Last updated: september 12, 2026
At Claria, we want you to love your purchase. That's why every order comes with our 30-Day Risk-Free Trial.
30-Day Risk-Free Trial If your skin doesn't feel smoother within 30 days of receiving your order, contact us and we'll refund the price you paid for the product. You can use the towel during the trial — that's the point of trying it.
How to request a refund
- Email us at info@helloclaria.com within 30 days of the delivery date.
- Include your order number and a short note about your experience.
- We'll reply within 1–2 business days to confirm your refund. You don't need to send the product back.
Damaged, defective or wrong items Please check your order when it arrives. If an item arrives damaged, defective or isn't what you ordered, email us at info@helloclaria.com within 7 days of delivery with your order number and, if possible, photos. We'll send a replacement or a full refund at no cost to you.
Bundles and free gifts Bundle purchases are refunded based on the bundle price you actually paid, not the regular price of each item. Free gifts (such as the Free Facial Cloth) have no cash value and are not refunded.
Subscriptions Every subscription order is covered by this 30-Day Risk-Free Trial. To cancel future deliveries, see our Subscription Policy.
Non-refundable items and fees
- Gift cards.
- Shipping fees and Shipping Protection, except when the item arrived damaged, defective or incorrect.
Exchanges We don't offer direct exchanges. If you'd like a different color, request a refund for the original item and place a new order. We're happy to help — just email us.
Refunds Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need additional time to show the refund in your account. If it's taking longer than expected, contact us at info@helloclaria.com.
Contact Claria — info@helloclaria.com